Refund policy

Returns 
Our policy lasts 7 days from the time of receipt. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original jewelry bag.

To complete your return, we require a receipt or proof of purchase.

There is a flat rate $5 return charge for shipping.

Sale items 
Only regular priced items may be refunded; all sale items are final sale.

Exchanges
We only replace items if they are defective or damaged upon arrival. All items are delicate and handmade and should be treated as such. We cannot replace items that have been broken by the customer.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Shipping
To return your product, please email elizabethlanierdesigns.shop@gmail.com to begin the process.

There is a flat rate $5 return charge for shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.